This policy forms part of, and is consistent with, our Terms of Service; in case of any conflict, the Terms of Service prevail.
In short: you may cancel anytime. After cancellation your service continues until the end of the current paid period, and you will not be charged again. Subscription fees are generally non-refundable, except in the specific cases in Section 4.
01
Overview
This policy explains how subscriptions to OB Receipt Box (operated by Oriental Bonanza Enterprise Ltd., brand name OBTALLY) can be cancelled, and when a refund is available.
There are two payment methods, with slightly different rules:
- Credit card (Stripe): renews automatically each period (monthly or yearly); cancel anytime to stop future renewals.
- WeChat / Alipay: one-time payment, no auto-renewal; each payment activates one period and simply expires — nothing to cancel (see Section 5).
02
How to cancel
How you cancel depends on who pays for your subscription:
- Subscriptions you pay for yourself: cancel yourself under Account Settings after signing in, or email our support address below.
- Subscriptions (seats) provided by an accounting firm: contact your accountant / firm, who manages and bills that subscription.
Cancelling is not deleting your data
Cancelling only stops future charges; it does not delete your account or uploaded records. Financial records must be retained for ≥6 years per Canada Revenue Agency (CRA) rules. To close your account or export all your data, see the relevant sections of our Terms of Service and Privacy Policy.
03
When cancellation takes effect
- Credit-card auto-renewal: cancellation takes effect at the end of the current billing period. You keep access through the period you already paid for; after that, no auto-renewal and no further charge.
- Cancellation does not automatically refund the unused portion of the current period (see the exceptions in Section 4).
- WeChat / Alipay one-time payments: service runs until the activation period you purchased ends, then stops on its own — no separate cancellation needed.
04
Refund policy
Subscription fees are generally non-refundable. Refunds may be requested in these specific cases:
- Technical fault on our end: if a fault on our side makes the service materially unavailable for more than 72 consecutive hours, you may contact us for a pro-rated refund.
- We permanently shut down the service: we will give 60 days' notice, provide data-export tools, and issue pro-rated refunds for the remaining subscription period.
- Terms changes: if you do not agree with updated Terms of Service, you may close your account before they take effect and receive a pro-rated refund of any prepaid subscription.
Billing disputes
If you dispute a charge, contact support within 14 days of the charge. We will review and correct it where reasonable.
Accounts terminated for violating the Terms of Service may be terminated without refund.
05
WeChat / Alipay one-time payments
WeChat and Alipay payments are processed by the third-party provider IOTPay and are one-time in nature:
- Each payment activates one period (1 month for monthly / 12 months for yearly). There is no auto-renewal, so there is no renewal to cancel.
- To continue after it ends, simply pay again by scanning the code; otherwise the service stops when the activation period ends.
- Once activated, the paid period is generally non-refundable in part; for the cases in Section 4, contact support.